Master Terms of Service and General Agreement

HostBotics LTD

IMPORTANT

This Master Terms of Service and General Agreement (the “Agreement”) is a legally binding contract between you (the “Client,” “Customer,” or “User”) and HostBotics LTD (“HostBotics,” “we,” “us,” or “our”). By registering an account, purchasing services, submitting an order, or utilizing any HostBotics infrastructure, web hosting, cloud solutions, or digital services, you expressly acknowledge that you have read, understood, and unconditionally agreed to all terms set forth below. If you are entering into this Agreement on behalf of a business or legal entity, you represent that you possess the full legal authority to bind that entity to these terms.

Scope of Services and Account Information

1.1 Service Provision

HostBotics provides web hosting, cloud infrastructure, domain registration assistance, server administration tools, and related digital services as detailed on our official website and client billing portal (HostBill).

1.2 Account Information and Accuracy

You agree to provide current, complete, and accurate information during the account creation process, and to maintain and promptly update such information to keep it current, complete, and accurate. Providing false, incomplete, or inaccurate account information is considered a violation of this Agreement. HostBotics reserves the right to deny account creation or suspend or disable existing accounts without refund if account information is inaccurate or if you fail to respond to inquiries concerning its accuracy within fifteen (15) calendar days.

1.3 Account Security

You are solely responsible for maintaining the strict confidentiality of your account credentials, API keys, and administrative access points. HostBotics bears no liability for any loss, damage, or unauthorized access resulting from your failure to safeguard your login details.

Billing, Financial Arrangements, and Automatic Renewals

2.1 Fees and Currency

All fees for services are billed in advance on a recurring cycle (monthly, quarterly, semi-annually, or annually) depending on your selected billing plan. When creating an account, you may select your preferred currency. Once selected, this choice is final and cannot be changed for future transactions.

2.2 Payment Due Dates

Invoices are due upon presentation. Failure to remit payment within sixty (60) days of the due date may result in restriction of access to, or suspension of, Services.

2.3 Automatic Renewal

At the end of any contract term, services will automatically renew at the then-current rate for the original contract length indefinitely until canceled. You must cancel any service prior to its renewal date through your HostBill client portal to avoid automatic renewal and billing.

2.4 Refunds and Chargebacks

Unless explicitly stated otherwise under a specific promotional guarantee, all fees, setup charges, and prepayments are non-refundable. Domain registrations, SSL certificates, and third-party add-ons are strictly non-refundable under any circumstances. Initiating an unauthorized chargeback or payment dispute through your bank or payment processor will result in immediate termination of all services, a permanent ban from our platforms, and an administrative chargeback fee that must be paid before any services may be reactivated.

Acceptable Use Policy (AUP) and Material Products

3.1 Prohibited Activities

You agree not to utilize HostBotics infrastructure to host, transmit, or distribute malware, spyware, ransomware, unsolicited bulk email (spam), phishing schemes, copyright-infringing material, or content that promotes illegal acts, violence, hate speech, or the exploitation of minors.

3.2 Server-Ready Content

You will provide all material and data in a condition that is "server-ready," requiring no additional manipulation by HostBotics. You warrant that you possess the necessary technical knowledge and rights to use and publish all content uploaded to your hosting environment.

3.3 Resource Abuses

Shared hosting and cloud instances are subject to fair-use resource allocations. Any account consuming excessive CPU, RAM, or disk I/O that destabilizes the physical node or impacts neighboring clients will be throttled, suspended, or required to upgrade to dedicated infrastructure.

Data Privacy, Backups, and Security

4.1 Client Data Ownership

You retain exclusive ownership of all data, files, scripts, and databases uploaded or generated on your assigned hosting environment.

4.2 Client Backup Responsibility

While HostBotics maintains routine infrastructure backups, you are strictly and solely responsible for maintaining independent, off-site backups of your website files and databases. HostBotics accepts zero liability for data loss under any circumstance.

4.3 Privacy Compliance

We collect and process your personal and business data strictly in accordance with our Privacy Policy, utilizing industry-standard encryption and security measures.

4.4 Unmanaged Services Responsibility

HostBotics provides unmanaged services, which means that we are responsible for the provision of the underlying hardware and network infrastructure, but maintaining and configuring servers on the operating system level and above remains the responsibility of the customer. This includes, without limitation, operating system updates and security patches, control panel and application configuration, software installation and hardening, firewall rules, and the general security of data and applications running inside your server environment. Managed support is available only when explicitly included in a dedicated management plan or agreed in writing.

Limitation of Liability and Indemnification

5.1 Service "As Is"

All services are provided on an "as is" and "as available" basis. HostBotics disclaims all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

5.2 Limitation of Liability

To the maximum extent permitted by applicable law, HostBotics LTD, its directors, officers, employees, and affiliates shall not be held liable for any indirect, incidental, special, consequential, or punitive damages—including loss of profits, revenue, data, or business interruption—arising out of or related to your use or inability to use our services. HostBotics's total aggregate liability under no circumstances shall exceed the amount actually paid by you to HostBotics during the six (6) months immediately preceding the claim.

5.3 Indemnification

You agree to defend, indemnify, and hold harmless HostBotics LTD, its officers, directors, agents, and employees from and against any demands, liabilities, losses, costs, and claims (including reasonable legal fees) arising out of your breach of this Agreement, your hosted content, your products sold, or your violation of any third-party rights.

Termination and Suspension

6.1 Suspension for Cause

HostBotics reserves the right to suspend or terminate your services immediately, without notice or refund, if you breach this Agreement, engage in abusive behavior toward our support personnel, or threaten network security.

6.2 Cancellation by Client

You may cancel your subscription at any time through your HostBill client portal prior to your next renewal billing date to prevent subsequent charges.

Modifications to Terms

HostBotics reserves the right to modify, amend, or update this Agreement at any time. Notice of significant modifications will be communicated via our website or client portal. Continued use of HostBotics services following any such update constitutes your binding acceptance of the revised terms.